Evotec Support Fees and Charges

Our trained Customer Service Agents are responsible for the initial diagnosis of your fault and assignment of engineering resource for issue rectification. They will ensure you remain aware of the progress of your fault or installation, and provide an efficient communication channel between your company and the remainder of our Business Support team

Telephony Pricing Schedule

Standard Remote Charge Service Fee Minimum Fee Per 30 Minutes Thereafter

Standard Customer $35 $130 (Includes first 30 mins) $95

PriorITel Customer $0 $70 (Includes first 30 mins) $70

Emergency Remote Charge Service Fee Minimum Fee Per 30 Minutes Thereafter

Standard Customer $325 $465 (Includes first 30 mins) $140

PriorITel Customer $60 $130 (Includes first 30 mins) $70

Standard Remote Charge Service/Callout Fee Minimum Fee Per 30 Minutes Thereafter

Standard Customer $90 $185 (Includes first 30 mins) $95

Standard Customer (CBD) $175 $270 (Includes first 30 mins) $95

PriorITel Customer $65 $135 (Includes first 30 mins) $70

PriorITel Customer (CBD) $130 $200 (Includes first 30 mins) $70

Standard Remote Charge Service/Callout Fee Minimum Fee Per 30 Minutes Thereafter

Standard Customer $770 $1,890 (Includes first 4 hours) $140

Standard Customer Plus $1,430 $2,550 (Includes first 4 hours) $140

Standard Remote Charge Service/Callout fee Minimum Fee Per 30 Minutes Thereafter

Standard Customer $270 $1,310 (minimum 4 hours) $130

PriorITel Customer $135 (Callout fee only) $895 (Minimum 4 hours) $95

Standard Remote Charge Service Fee Minimum Fee Per 30 Minutes Thereafter

Standard Customer $375 $515 (Includes first 30 mins) $140

PriorITel Customer $250 $345 (Includes first 30 mins) $95

Standard Remote Charge Service/Callout Fee Minimum Fee Per 30 Minutes Thereafter

Standard Customer $1,320 $2,200 (Includes first 4 hours) $140

Standard Customer Plus $1,980 $2700 (Includes first 4 hours) $140

PriorITel Customer $275 $930 (Includes first 4 hours) $95

About us

With a portfolio unequalled in its breath and flexibility, over 30 years’ experience and three national offices, Evotec are committed to designing, implementing and supporting innovative technology solutions based on the unique requirements of your business.